Applying Government Innovations for Public Management and Public Services

Abstract

Abstract. Innovative government becomes an important principle for governmental agencies to cope with severe challenges and to be adaptable and viable in a changing and disruptive world. This article aims to explore the models and applications of technology and innovations in the public management and public service delivery of the public sector, providing guidance for those interested in building upon these products or services, as well as management processes, in order to enhance the competitive capabilities of businesses or other sectors within the country. Various types of innovations and digital government technology have been applied in Thailand and abroad including artificial intelligence (AI), blockchain, big data analytics, government innovation labs. In Thailand, research and development of government innovations have employed digital technologies as the primary tool for the development of public management and services. Besides, the government may focus on the application of policy-based innovations for strategic planning and policy. The development of government innovation helps create opportunities for collaboration between the private sector and the public to achieve common goals among government agencies, the private sector, and the public sector to create shared value in utilizing digital technologies, leading to effective and innovative public management and public services.