Competency Development of the Hotel Staff in Koh Samui, Surat Thani Province
กำลังโหลด...
วันที่
2561-11
ชื่อวารสาร
วารสาร ISSN
ชื่อหนังสือ
สำนักพิมพ์
CHOPHAYOM JOURNAL
เชิงนามธรรม
The purposes of the research were: 1) to develop the competencies of the
hotel staff in Koh Samui, Surat Thani Province, 2) to compare the competencies of
the hotel staff before and after training, and 3) to survey the satisfaction of the
participants with the training course. The sample subjects of the study were fifty
hotel staff in Koh Samui selected by purposive random sampling. The research
instruments were 1) a training course, 2 pre-test and post-test, 3) a 5-point rating
scale questionnaire, and 4) an open-ended questionnaire. The statistics used were
the percentage, frequency, mean, standard deviation, and t-test was used for
hypothesis testing.
The findings revealed that: 1) the training helped to enhance the
personnel' competencies on service mind, cross-cultural competency, human
relations, team work, personality / emotion control and problem-solving., 2) the
hotel staff’s post-test scores were higher than the pre-test scores with statistical
significance at the .01 level., and 3) the participants confirmed that they were
satisfied with the training program and gained more knowledge, competencies, and
skills. Improving employees’ competencies is necessary and could improve the
performance, job, and satisfaction of organization. Therefore, education and
training for enhancing career and development of competencies should beprovided to hotel staff and the personnel in the tourism and service industries in order to improve organization development and gain competitive advantage.
คำอธิบาย
คำหลัก
competencies development, hotel staff, Koh Samui
การอ้างอิง
Vol.29