CLS-01. บทความวิชาการ/วิจัย (วารสารระดับนานาชาติ)
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กำลังเรียกดู CLS-01. บทความวิชาการ/วิจัย (วารสารระดับนานาชาติ) โดย วันที่ออก
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รายการ The Factors Affecting Learning Outcome Intention of MOOCs for an Online Learning Platform(Information Technology Department, Faculty of Science & Technology, 2564-08) Pannee Suanpang; Titiya Netwong; Tharinee Manisri; Wanwisa DuantrakoonsilThe purpose of this paper was to investigate the factors affecting the learning outcome intention of MOOCs for an online learning platform. The Confirmatory Factor Analysis (CFA) was adopted as the theoretical foundation. A total of 400 valid samples were collected in Thailand and a Structural Equation Model (SEM) was adopted. The results of the four CFA factors (Learning Expectation, (LE), Learning Satisfaction (LS), Learning Attitude (LA), and Learning Behavior (LB)) are significant. The Chi Square (χ2) statistic is 220.74 at an independent degree (df) of 168 with a Relative Chi-square (χ2 / df) of 1.314 indicates that the model is suitable. The Comparative Fit Index (CFI) is 0.994, the Goodness Fit Index (GFI) is 0.971 and the model based on the research hypothesis is consistent with the empirical data. The Root Mean Square Error of Approximation (RMSEA) is 0.025.รายการ Enhancing Efficiency in Logistics Operations through Waste Minimization at Service Counters: A case study of a Private Postal Franchise(2567-05) Suchanan Pimala, Wanwisa Duantrakoonsil, Utumporn Yoosuk and Tattawan DuantrakoonsilThis research presents an approach to implementing lean principles in customer service at a Parcel service franchise in the Bangkok area. The objectives are: 1) to reduce waste and time during customers' parcel delivery and collection services, and 2) to reduce waste and time in locating packaging materials. The research methodology begins with collecting data on types of work, processes of each task, time, and service usage frequency. The findings reveal that the processes targeted for waste reduction are 1) the parcel-receiving process and 2) the packaging sales/parcel-receiving process. The cycle times for parcel receiving and packaging sales/parcel receiving are 263.4 seconds and 355.2 seconds, respectively. The waste in both processes can be summarized as follows: 1) waste from waiting in queues, 2) waste from excessive motion, and 3) waste from non-value-added activities. Using a fishbone diagram to analyze the causes of waste, it is found that the causes are 1) overwhelming customers using the service, 2) insufficient staff, and 3) complicated work procedures. After that, improvements are sought by reducing service counters and rearranging the store layout. As a result, the cycle times for parcel receiving and packaging sales/parcel receiving are reduced to 244.61 seconds and 260.92 seconds, respectively.