School of Business Administration
URI ถาวรสำหรับชุมชนนี้
เรียกดู
กำลังเรียกดู School of Business Administration โดย ผู้เขียน "Chuleewan Praneetham"
ตอนนี้กำลังแสดง1 - 3 ของ 3
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รายการ Air Travel Behavior and Attitude of Domestic Passengers toward Low Cost Airline Services(CHOPHAYOM JOURNAL, 2562-09) Chuleewan Praneetham; Prasert Sitthijirapat; Jaree Phrommana; Jutarat LaophramThe purpose of the research was to study the air travel behavior and attitude of domestic passengers toward low-cost airline services. The samples of the study were 400 Thai passengers selected by purposive sampling technique. The research instrument was a questionnaire. The data were analyzed by different methods as follows: percentage and frequency were used to analyzed basic data. Mean and standard deviation were used to analyze attitude toward low-cost airline services. Pearson chi-square was used to analyze the relationship between demographic factors on behavior toward air travel, t-test was used to analyze passengers’ attitudes toward low-cost airline services with different genders, and One-way-ANOVA was used to analyze passengers’ attitude toward low-cost airline services by age, education, and occupation factors. The study indicated that the main objective for flying was leisure. The respondents came along with 2-3 companions. They used service 1-5 times yearly. Most of them traveled on Monday to Friday, reserved air tickets via airline mobile application. They, mostly, bought tickets 1 month in advance, and paid by credit card. Most of them checked in via checked-in counter. They searched and received the information about the airline services from the internet. The research findings revealed that personal factors; gender, age, education, and occupation were highly correlated with consumers’ behavior of low cost airlines at the 0.05 level of statistical significance. The passengers had high level of satisfaction for check-in, boarding service, and baggage services. Results also showed that different gender, age, education, and occupation factors were not difference significantly to attitude of domestic passengers toward low-cost airline services. The information from this research can be used to set a plan for marketing mix strategy of low cost airline in order to increase the number of their customers.รายการ Competency Development of the Hotel Staff in Koh Samui, Surat Thani Province(CHOPHAYOM JOURNAL, 2561-11) Nisarat Thaithong; Chuleewan Praneetham; Matthew Noades; Prasert SitthijirapatThe purposes of the research were: 1) to develop the competencies of the hotel staff in Koh Samui, Surat Thani Province, 2) to compare the competencies of the hotel staff before and after training, and 3) to survey the satisfaction of the participants with the training course. The sample subjects of the study were fifty hotel staff in Koh Samui selected by purposive random sampling. The research instruments were 1) a training course, 2 pre-test and post-test, 3) a 5-point rating scale questionnaire, and 4) an open-ended questionnaire. The statistics used were the percentage, frequency, mean, standard deviation, and t-test was used for hypothesis testing. The findings revealed that: 1) the training helped to enhance the personnel' competencies on service mind, cross-cultural competency, human relations, team work, personality / emotion control and problem-solving., 2) the hotel staff’s post-test scores were higher than the pre-test scores with statistical significance at the .01 level., and 3) the participants confirmed that they were satisfied with the training program and gained more knowledge, competencies, and skills. Improving employees’ competencies is necessary and could improve the performance, job, and satisfaction of organization. Therefore, education and training for enhancing career and development of competencies should beprovided to hotel staff and the personnel in the tourism and service industries in order to improve organization development and gain competitive advantage.รายการ The Students’ Decision on Selecting the Accommodations in Surat Thani Province(CHOPHAYOM JOURNAL, 2561-11) Jeerati Poon-Ead; Chuleewan Praneetham; Prasert Sitthijirapat; Nipaporn JongwutiwesThe purposes of this study were 1) to study the decision of the university students on selecting accommodations in Surat Thani province, and 2) to analyze the relationship between marketing mix factors (4Ps) and students’ decision on the selection for accommodations. The samples of the study were 391 undergraduate students selected by stratified random sampling. The research instrument was a questionnaire. The statistics used for data analysis were the percentage, frequency, mean and standard deviation, and Pearson’s product moment correlation was used for this study. The study indicated that the main purpose of the most students was for traveling and relaxing with their family. They mostly stayed for 2 nights. They booked and preferred mostly a hotel room in advance by phone, and they searched the information about the accommodations from the internet. The research findings revealed that the location and promotion regarding the marketing mix factors were related significantly to the students’ decision on selecting the accommodations at the .01 level. Additionally, the factors for the decision making on the accommodation of the students were price, service, promotion, and location or distribution channels respectively. The study recommended that the hotel staff should be trained to improve language skills. The accommodations must be clean and fully equipped. Moreover, special offers and promotions should be provided clearly on the website and online booking.